Oliver Franklyn will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Oliver Franklyn. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
All of our orders are carefully inspected before being securely packaged and sent off to our customers. However in the unlikely event of your goods being faulty upon arrival you will be permitted to return your order for a full refund within 30 from the day of delivery.
To return/exchange an item please use the Contact Us information